Returns
Returns
Returning products for refund or exchange
We are happy to accept returns for refund or an exchange on all orders. If the exchange item is a different cost or there is a time constraint on receiving the exchange then we recommend returning for a refund and placing a new order for the new item.
We will accept returns at any point up 30 days after the sale date so long as the product is returned in perfect condition in the original packaging and with the tags still attached – essential so that it can be resold.
The buyer is responsible for return postage costs on any return unless they have received a faulty or incorrect item then we will cover the postage costs.
We recommend for your own protection that you use a registered post service.
We aim to process all returns within 2 working days. Our operating hours are Monday to Friday 9 am-5 pm.
Return Instructions
When sending us a return please include a note stating whether you would like a refund or an exchange, if you would like an exchange then please also indicate what you would like to exchange it for.
The invoice would be the perfect place to write this information because it already contains all of your order details, but don't worry if you don’t have it, just include your name and order number on the note instead.
returns address
Please send your returns to:
LoudElephant, Barns Farm, Barns Farm Lane, Pulborough, West Sussex, RH20 4AH, UK
